We are here to help. Please email email@example.com - 9am to 5pm Monday to Friday AEST time.
As soon as LUCY FOLK has received a receipt of your transaction we will process the order, in the shortest possible time. During sale period, processing of orders and customer support may take longer time than normal and we appreciate your patience in these circumstances. Lucy Folk's customer service team operates Monday to Friday, with the exception of public holidays.
Due to high trading and government restrictions, please allow 3 - 5 days for your online order to be dispatched.
AUSTRALIA: $10 Australia Post - Standard Shipping
REST OF THE WORLD: $30 DHL - Express Shipping
AUSTRALIA: 5-10 working days
REST OF THE WORLD: 6-7 working days
Delivery to countries outside of Australia may be subject to local import taxes. Please note, that the payment of applicable local import taxes and duties are your responsibility. If applicable, the shipping company may contact you once your items are in customs to let you know the amount owing to release your parcel. This process may delay the delivery time to you. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation and/or stock availability.
ADDITIONAL SHIPPING INFO
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. In the event a customer refuses to accept a parcel due to import duties and taxes, the customer takes full liability for all postal charges, customs charges and handling fees. Please note - we cannot undervalue orders, or mark them as a gift.
Please note that Lucy Folk gift cards or credits cannot be used on archive.lucyfolk.com.
Items cannot be returned or exchanged unless faulty. Please choose carefully.
All Archive eyewear is sold without a Lucy Folk eyewear chain & Lucy Folk Eyewear Case. For eyewear chain purchases, please visit lucyfolk.com